- Student Services Standard 1: Admissions policies are consistent with program objectives and with the mission of the program or language institution (and with the host institution if applicable), and are implemented by properly trained and authorized individuals. The admissions process ensures that the student is qualified to enroll in and benefit from the instructional program. Both the policies and the personnel who implement them adhere to ethical practices.
- Student Services Standard 2: The program or language institution provides academic and personal advising
and counseling, as well as assistance in understanding immigration regulations. Such advice and assistance are
provided in a timely and accurate manner by qualified individuals.
- Student Services Standard 3: The program or language institution provides pre-arrival and ongoing orientation
(1) to support students in their adjustment to the program or institution (and to
the host institution if applicable) and to the surrounding culture and community and
(2) to help them understand immigration
regulations and procedures, as well as health and safety issues.
- Student Services Standard 4: The program or language institution seeks to ensure that students understand policies regarding enrollment, registration, attendance, repeating levels or courses, and progression through the program of study.
- Student Services Standard 5: Students have access to health insurance if required and, in all cases, students are informed about the need for adequate health insurance coverage.
- Student Services Standard 6: Students have access to social and recreational activities that provide a cultural context for their language acquisition and other studies, as appropriate.
- Student Services Standard 7: The program or language institution clearly states and fulfills its responsibilities regarding student housing.
- Student Services Standard 8: The program or language institution clearly states and consistently provides the extent of student services described in any written, electronic, or oral promotional information or in agreements.
- Recruiting Standard 1: All program or language institution personnel follow ethical practices for recruiting students and promoting programs, and they ensure that the program or language institution’s policies and procedures are made clear to prospective students and/or student sponsors. In any recruitment transaction, the students’ interests and well-being are paramount.
- Recruiting Standard 2: All written, electronic, and oral information used to describe or promote the program or language institution to students and other relevant parties is accurate and complete.
- Recruiting Standard 3: If a program or language institution has recruiting agreements or contracts with a third party, the program or institution ensures that it has complete information about the third party, assumes responsibility for monitoring the third party, and terminates the agreement if necessary.
Length and Structure of Program of Study
- Length and Structure of Program of Study Standard 1: The calendar states the number of terms per year, the number of weeks per term and the number of hours of instruction per week. The calendar is consistent with and supportive of the program or language institution’s stated mission and goals.
- Length and Structure of Program of Study Standard 2: The program or language institution’s curricular design clearly indicates the levels of instruction and specifies how students progress through a full program of study.
- Student Achievement Standard 1: The program or language institution has a placement system that is consistent with its admission requirements and allows valid and reliable placement of students into levels.
- Student Achievement Standard 2: The program or language institution documents in writing whether students are ready to progress to the next level or to exit the program of study, using instruments or procedures that appropriately assess the achievement of student learning outcomes for courses taken within the curriculum.
- Student Achievement Standard 3: The program or language institution maintains and provides students with written reports that clearly indicate the level and language outcomes attained as a result of instruction.
- Student Achievement Standard 4: The program or language institution informs students of the assessment procedures used to determine placement, progression from level to level, and completion of the program, as well as their individual results.
- Student Complaints Standard 1: The program or language institution makes available to students, in writing, procedures by which they may lodge formal complaints. The program or language institution documents and maintains records of formal student complaints, as well as the resolution of any such complaints.
Program Development, Planning, and Review
- Program Development, Planning, and Review Standard 1: The program or language institution has a plan, in writing, for development of the program or language institution as a whole, including planning, implementation, and evaluation.
- Program Development, Planning, and Review Standard 2: The program or language institution regularly reviews and revises its program components and has plans, in writing, to guide the review of curricular elements, student assessment practices, and student services policies and activities. The plans are systematically implemented.
Filing a Complaint against a CEA Accredited Program
A program or institution that is accredited by the Commission on English Language Program Accreditation must continue to meet the CEA Standards for English Language Programs and Institutions throughout its period of accreditation. To ensure such compliance, CEA provides the public the opportunity to report any evidence that the standards are not being met.
Why to file:
- An accredited program must continue to meet the CEA Standards. Complaints may be filed for non-compliance.
- An accredited program must report any substantive change that affects its eligibility for accreditation. Complaints may be filed for failure to report substantive change.
Who may file:
Students, faculty members, staff members, and others outside the program who may have knowledge of an alleged failure by an accredited program to maintain the CEA Standards, may file.
How to file:
An accredited site must have a copy of the CEA Standards available for public view. If you have a concern, ask the site for a copy. The CEA Standards are also available at www.cea-accredit.org.
- Complaints for non-compliance with the CEA Standards must be written and signed, must refer to a specific standard, and must document the nature of the non-compliance.
- Complaints for failure to report a substantive change must be written and signed and should explain how, in process or content, the program has substantively changed from when it was accredited.
Adjudication of complaints:
CEA sends a copy of the complaint to the program for response. The complaint is adjudicated by the CEA Standards Compliance Committee, which reviews the complaint and the program’s response. Complaints must contain the name, address, and telephone number of the complainant on a separate page and should be mailed to the address below. If you have questions, please contact CEA.
Commission on English Language Program Accreditation
1001 North Fairfax Street, Suite 630, Alexandria, VA 22314
(703) 665-3400 http://www.cea-accredit.org